This policy outlines our procedures for returns, exchanges, and refunds. This policy does not limit any rights available to customers under Australian Consumer Law (ACL). 

Change-of-Mind Returns & Exchanges 

We offer a 30-day return policy for change-of-mind purchases. 

To be eligible for a change-of-mind refund or exchange, your item must be in the same condition that you received it: unworn, unused, with all tags attached, and in its original packaging (if applicable). You will also need to provide your receipt or proof of purchase. 

• Change-of-Mind Shipping: The cost of return shipping for change-of-mind returns must be paid entirely by the customer. 
• Size/Item Exchanges: If you ordered the incorrect size or item, you will need to send the item back to us at your expense. Once the return has been received at our warehouse, please allow up to two business days for our team to process it. 
  After the return has been processed, your replacement request will be passed on to our Online team for fulfilment. Replacement items are shipped as soon as stock is available, and you will receive tracking details once the order has been dispatched. 
  iAthletic covers the shipping cost to send the replacement item back to you (excluding the original shipping costs). 
• How to Begin: To begin a return or exchange process, please Contact Us. Items sent back to us without first submitting a request will not be accepted. 

Sale Prices & Promotions 

Sale prices, discount codes, promotional offers, and promotional items are only available during the advertised promotional period and must be applied at the time of purchase. We are unable to apply sale pricing, discount codes, promotional offers, or promotional items retrospectively to orders placed before a sale or promotion began, or after the sale or promotion has ended. 

A change in price after an order has been placed does not qualify for a refund, partial refund, credit, or price adjustment under our change of mind policy. This does not limit any rights customers may have under Australian Consumer Law if an item is faulty, damaged, incorrectly supplied, or otherwise does not meet the consumer guarantees. 

Exceptions & Non-Returnable Items 

Certain types of items cannot be returned or refunded under change-of-mind circumstances: 

• Custom & Personalised Gear: Items personalised or customised specifically for the customer cannot be returned, exchanged, or refunded for change of mind if they cannot reasonably be resold. This includes items with a name, initials, player number, personal sponsor, customer requested sponsor, or other customer specific details. Standard club, supporter, sublimated, or teamwear items that are not customer specific may be eligible for return, exchange, or refund if they meet our standard return conditions. 
• Socks: Socks cannot be exchanged, refunded, or returned for change-of-mind or incorrect sizing. For hygiene and product safety reasons, we are unable to accept them back into our inventory once they leave our warehouse. 
• Clearance & Gift Cards: We do not accept change-of-mind returns on clearance items or gift cards. 
• Condition Inspection: We inspect all returned items. If an item is found to be in poor or unreasonable condition, your return will be rejected, and you will be responsible for paying the shipping fee to have the item sent back to you. 

Out of Stock Items 

We work hard to keep our inventory accurate. In the rare event that an item you ordered is out of stock, we will automatically cancel the item and issue a full refund to your original payment method. We process these refunds within 5 business days. Please note that depending on your bank or financial institution, it can take up to 10 business days for the funds to appear back in your account. 

Shipping Fees on Out-of-Stock Items: If the out-of-stock item was the only item in your order, your shipping fee will also be fully refunded. If your order contained other items that are in stock, those items will be shipped to you, and the shipping fee will not be refunded. 

Refunds for Orders Returned to Sender (RTS) 

If an order is returned to our warehouse by the courier due to delivery errors (such as an incorrect address, failed delivery attempts, or missing contact details), refund eligibility will depend on the nature of the items: 

• Personalised Items: Personalised, custom, or made to order items are not eligible for a refund if they cannot reasonably be resold. This includes items personalised with a name, initials, player number, personal sponsor, customer requested sponsor, or other customer specific details. 
• Non-Personalised Items: Standard, non-custom, or non customer specific items may be eligible for a partial or full refund at our sole discretion, provided they are in brand new, resalable condition. 
• Shipping Costs: Orders returned due to delivery or address issues are never eligible for a refund of the original shipping costs. 

Faulty, Damaged, or Incorrect Items 
Please inspect your order immediately upon receiving it. If the item is defective, damaged, or you receive the wrong item, please Contact Us straight away so we can evaluate the issue and resolve it for you promptly. 

In line with Australian Consumer Law (ACL), we will gladly provide a repair, replacement, or refund for genuine product faults. Please note that our faulty goods policy does not cover damage caused by abnormal use, incorrect washing/care, or standard fair wear and tear. Fair wear and tear refers to the natural, gradual deterioration of sporting apparel from normal, intended use over time (such as slight fabric pilling from friction, minor logo fading over months of regular use, or natural thinning of high-impact fabric zones).